Shipping & Handling
To ensure delivery before Christmas, orders must be placed by 16th December. Orders placed after this date will still be dispatched up to 22nd December, but we cannot guarantee when these will be delivered. Any orders placed during the festive period will be dispatched when we re-open on 4th January 2021.
FREE delivery to most UK mainland addresses (all of England and Wales and most of Scotland) is included when you spend over £40. This is all postcodes in Zones A & B shown below. Delivery for orders below £40 in Zones A & B will be charged at £4.95
Unfortunately, the bulky nature of most orders means that deliveries outside Zones A & B (e.g. Scottish Highlands, UK Islands, NI etc.) incur additional costs from our carriers. The affected postcodes are shown in Zones C & D - the postage costs for Zones C & D are £8.95 and £10.95 respectively, which is less than we are charged by our carriers. We reduce the delivery cost by the same amount it costs us to provide delivery to all our customers. However, if your order does NOT include dog or cat food then please contact us in advance and we will happy to calculate a more appropriate delivery charge.
|Zone A||Zone B||Zone C||Zone D|
|All Postcodes in
England & Wales
KA (except KA27 & KA28)
AB 1 - AB 16
AB 21 - AB 25
PA1 - 19
PH1 - 3
|AB31 - 38
AB40 - AB 56
IV1 - 28
V30 - 32
IV36 - 40
IV52 - 54
KW1 - 14
PA21 - 38
PH4 - 41
IV41 - 49
IV55 - 56
KA27 - 28
KW15 - 17
PA41 - 49
PA60 - 78
PH42 - 44
Please note that all deliveries require a signature from the customer to confirm delivery. If the customer requests alternative arrangements or delivery without a signature then it is at the customer's risk and all4paws cannot accept any liability for lost or missing goods.
Subject to availability, we will ship your order within two working days Monday to Friday (excluding UK Bank Holidays). We will send you a notification email when your order has been sent for dispatch. Please allow 3-5 full working days from the date of the notification email for the consignment to reach you.
Alternative Delivery Instructions
If you do not receive your goods after 5 working days. please contact us and we will put a trace on the order.
In some circumstances it may take up to 10 working days for your goods to arrive and we regret that we cannot consider the goods missing until the 10 days have elapsed.
You will need to be available to accept and sign for the consignment or provide alternative delivery instructions. Acceptable alternatives include:
Delivered to and signed for by a nearby neighbour or friend
Delivered to a place of work where you can receive and sign for the parcel
Delivered to an alternative address where someone will be available to accept and sign for the consignment